REM.Net Complaint Management
CAQ AG
From receipt to processing, feedback, analysis and cost control, the REM.Net software accompanies you throughout the processing of complaints and deviations in the company.
Monitor and manage complaints and deviations from discovery to final processing: the REM.Net complaint management software combines 8D report, CAPA, Ishikawa and 5-Why, as well as tools for escalation management and cost control, into a holistic solution for your complaint management.
Highlights of the Complaint Management Software REM.Net
- Customer, supplier, and internal complaints with free detail specification
- Integration of any objects such as PDFs, photos, scans, or videos
- Integrated 8D reports as well as own freely definable reports and print documents
- Ishikawa diagrams and 5-Why method for root cause analysis
- Stringent implementation of CAPA measures
- Complaint and service management according to ISO 9001, IATF 16949, VDA, ISO 13485 and IFS
- Integrated evaluation planning with fully graphical statistics and analysis functions
- Automated cost functions for unlimited and freely definable cost keys
- Escalation management for status, action, and deadline tracking
- Connection of web portals for complaint exchange with suppliers / customers
- Archiving and management of all communication regarding deviations (e.g. e-mails, scans, log entries for telephone calls)
Supplement your MIP with the REM.Net mAPP and take your company’s complaint management to an all new level of digitalization.
Learn more about the REM.Net complaint management software at www.caq.de
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